We want you to love what you ordered! But if you’re not completely satisfied with your purchase, we’re here to help. Please read our return and exchange policy below.

Returns

If you need a different color or size, we accept returns and will issue store gift cards. Gift cards are sent to the email address on the original order and never expire.

• Time Frame: Returns are accepted within 15 days of the date your order was delivered.
• Condition: Items must be unused, unworn, unwashed, free of stains, make-up, or any other signs of wear (body odors or pet's hair), and in their original condition with all tags attached. If the returned item contains pet hairs, a 25% restocking fee will be deducted from your return, even if the item has not been worn.
• Non-Returnable Items: Items marked as final sale, clearance, intimate apparel, swimwear, jackets and gift cards are non-returnable and non-exchangeable.
• Proof of Purchase: To process your return, you will need to provide proof of purchase (order confirmation email or receipt).

How to Return an Item

1. Request a Return: Email our customer support at contact@shaykawaii.com to request a return authorization.
2. Return Shipping: Once your return is approved, you will receive instructions on how to send your items back. Return shipping fees are the responsibility of the customer.
3. Pack Your Return: Securely package your return items with their original packaging. Please include a copy of your order confirmation and the return form in the package.
4. Send It Back: Ship the items back with a tracking number to ensure safe delivery. We aren't responsible for any items that are lost or damaged during the shipping process.
5. Processing: Once your return has been delivered to our facility, it can take up to 7 business days to process.
6. Gift card: Once your return is received and processed, we will issue you a gift card for the value of your item.

Refunds / Order Cancellation

• No refund or order cancellation. All our pieces are made to order
• We offer store gift cards only
• We allow ONE return per order, per customer
• Store gift card does not expire and can be used anytime
• Any special modifications we make for you on colors or sizes (not offered on our website) will be considered a custom order, which are not non-returnable and non-exchangeable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@shaykawaii.com with photo evidence of the damaged product and a detailed explanation. We will guide you through the next steps.

International Returns

Please note that international customs duties and taxes are non-refundable.

Best Practices

• Reference our size chart to ensure that you ordered the correct size
• Read our short product descriptions to get a sense of the fabric type and details
• If you are unsure of your size or need a special request (custom order), please feel free to email us your questions at contact@shaykawaii.com before placing your order

Contact Us

If you have any questions about returns, please don’t hesitate to reach out to us:

Email: contact@shaykawaii.com
Customer Service Hours: Monday–Friday, 10 AM to 6 PM (EST)

Disclaimer: Shay Kawaii reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time.