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All our pieces are made to order, therefore we do not offer any refund or order cancellation. We do offer a limit of ONE exchange for another piece of your choice, EXCLUDING: all swimwear and intimates and jackets.

NOTE : If you requested a specific color or size that isn't offered on the website. We will not be able to accept any returns,refunds or exchange. They considered a CUSTOM ORDER, specially made for you.

* Shay Kawaii reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time.

*All returned items must be free of stains, make-up, or any other signs of wear, unwashed, unworn, and undamaged in its original packaging within 15 days of receiving the items.

*For all the returned items, you must provide the tracking number via email to contact@shaykawaii.com. We aren't responsible for any items that are lost during the shipping process.

*Shay Kawaii doesn't cover any shipping cost back to us or back to our clients. You will need to pay for any exchanged/returned items back to you via Paypal.

If you don't like any other current items we offer in the store, you're welcome to choose the store credit option, which is valid for 1 year from the date of the original purchase. Please email us regarding any returns or exchange at: contact@shaykawaii.com.

*Please ensure yourself that you are purchasing the right size.

*Size chart is posted on every item's page.