We want you to love what you ordered! But if you’re not completely satisfied with your purchase, we’re here to help. Please read our return and exchange policy below.

Returns

• Time Frame: Returns are accepted within 15 days of the date your order was delivered.
• Condition: Items must be unused, unworn, unwashed, free of stains, make-up, or any other signs of wear, and in their original condition with all tags attached.
• Non-Returnable Items: Items marked as final sale, clearance, intimate apparel, swimwear, jackets and gift cards are non-returnable and non-exchangeable.
• Proof of Purchase: To process your return, you will need to provide proof of purchase (order confirmation email or receipt).

How to Return an Item

1. Request a Return: Email our customer support at contact@shaykawaii.com to request a return authorization.
2. Return Shipping: Once your return is approved, you will receive instructions on how to send your items back. Return shipping fees are the responsibility of the customer.
3. Pack Your Return: Securely package your return items with their original packaging. Please include a copy of your order confirmation and the return form in the package.
4. Send It Back: Ship the items back with a tracking number to ensure safe delivery. We aren't responsible for any items that are lost or damaged during the shipping process.

Refunds / Order Cancellation

• No refund or order cancellation. All our pieces are made to order
• We offer exchange or store credit only
• We allow ONE exchange per order, per customer
• Store credit valid for 1 year from the date of the original purchase
• Any special modifications we make for you on colors or sizes (not offered on our website) will be considered a custom order, which are not non-returnable and non-exchangeable.

Exchanges

• One Exchange: We offer a limit of ONE exchange for size or color issues. If you would like to exchange an item for a different size or color, please request an exchange within 15 days of receiving your order.
• How to Exchange: To initiate an exchange, contact our customer service team at contact@shaykawaii.com. We will guide you through the exchange process.
• Availability: Exchanges are subject to product availability. If the item is out of stock, we will offer a store credit instead.
• Custom Order: No refund, return or exchanges on custom order, as they are made specifically for you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@shaykawaii.com with photo evidence of the damaged product and a detailed explanation. We will guide you through the next steps.

International Returns

Please note that international customs duties and taxes are non-refundable.

Best Practices

• Reference our size chart to ensure that you ordered the correct size
• Read our short product descriptions to get a sense of the fabric type and details
• If you are unsure of your size or need a special request (custom order), please feel free to email us your questions at contact@shaykawaii.com before placing your order

Contact Us

If you have any questions about returns or exchanges, please don’t hesitate to reach out to us:

Email: contact@shaykawaii.com
Customer Service Hours: Monday–Friday, 10 AM to 6 PM (EST)

Disclaimer: Shay Kawaii reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time.