*We do not offer any refund as every piece are made to order. We do offer  exchange for other pieces of your choice. If you don't like any other current items we offer in the store, you're welcome to choose the store credit option, which is valid for 1 year from the date of the original purchase. Please email us regarding any returns or exchange at:

*All returned or exchanged items must be unwashed, unworn, and undamaged in its original packaging within 30 days of receiving the items.

*Items must be free of stains, make-up, or any other signs of wear.

* Shay Kawaii reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time.

*Please ensure yourself that you are purchasing the right size.

*Size chart is posted on every item's page.