Production Time

Are your items made to order?
Yes. All Shay Kawaii pieces are handmade and made to order.

How long does production take?
Production takes 10–15 business days before shipping.

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Returns & Exchanges

Do you offer refunds?
No. We do not offer refunds or order cancellations.

Do you accept returns or exchanges?
Yes. We accept one return per order for store credit only.

How long do I have to request a return?
Returns must be requested within 15 days of delivery.

What condition must items be in?
Items must be unused, unworn, unwashed, and returned with original tags attached.

Are custom or modified items returnable?
No. Custom or modified items are final sale and non-returnable.

Do store gift cards expire?
No. Store gift cards never expire.

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Damaged or Defective Items

What if my item arrives damaged?
Contact us within 48 hours of delivery with photos and a description of the issue.

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Shipping & Delivery

When does shipping begin?
Shipping begins after production is complete.

Can I change my shipping address after ordering?
No. Shipping addresses cannot be changed once an order is placed.

Do you ship internationally?
Yes. We ship to most countries worldwide.

Are you responsible for shipping delays or lost packages?
No. We are not responsible for carrier delays, lost, or stolen packages once shipped.

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International Orders

Who pays customs duties and taxes?
International customers are responsible for all customs duties, taxes, and import fees.

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Size & Fit

What sizes do you offer?
We offer US sizes XS–5XL on select designs.

Do your items run true to size?
Most designs fit true to size.

What if I’m between sizes?
We recommend sizing up for a more comfortable fit.

Can sizing vary?
Yes. Because items are handmade, please allow up to 1 inch variation.

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Contact

How can I contact Shay Kawaii?
If you have any questions or are unsure about anything, please email us at

Email: contact@shaykawaii.com
Customer Service Hours: Monday–Friday, 10 AM to 6 PM (EST)

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Legal Note

Shay Kawaii reserves the right to refuse or limit returns at its sole discretion.