Shipping policy

Timing

How long before my order ships?

Processing time is how long it takes to make your piece, before it ships.

• Handmade-to-order pieces: 6 to 8 business days
• Accessories: 3 to 4 business days
• Ready to Ship: already made, out in 1 to 2 business days

Business days are Monday to Friday, excluding holidays. Some designs may need extra time due to complexity or material availability.

Do you offer express shipping?

Not at checkout. If you're on a deadline:

• Ready to Ship: no wait, ships in 1 to 2 business days
• Express Production: made in 2 to 3 business days, $300
• Overnight Shipping or Miami Delivery: $200 each
• Ultimate VIP Rush: expedited production plus overnight or Miami delivery, $500

Which do you need? Overnight Shipping and Miami Delivery speed up delivery only. If the piece also needs to be made faster, choose Express Production or the Ultimate VIP Rush. See VIP Services.

Shipping & Tracking

When do I get tracking?

• Your order ships once your piece is finished
• Tracking is emailed to you automatically
• Delivery time is separate from and additional to processing time
• Shipping rates are calculated at checkout

No tracking a day after your expected ship date? Check your spam folder before reaching out.

Signature required on orders $300 and over

• Orders $300 and over ship with signature confirmation
• Someone must be present to sign for the package
• If no one is available, the carrier will leave a notice and attempt redelivery

This protects your order from being left unattended or stolen. If you'd rather it go somewhere a signature is easier to arrange, email us before your order ships.

Do you ship internationally?

• Yes, we ship worldwide
• International orders may take longer due to customs processing
• Duties, taxes, and import fees are the customer's responsibility
• These are set by your country, not collected by Shay Kawaii

Overnight Shipping through VIP Services is available for U.S. domestic addresses only.

Addresses & Delays

I entered the wrong address

• Email contact@shaykawaii.com immediately
• We can only change an address before your order ships
• We are not responsible for orders sent to an incorrect address provided at checkout

My package is delayed or missing

• Once a package leaves our atelier, carrier delays are outside our control
• For lost or stolen packages, file a claim with the carrier
• Let us know as well and we'll help however we can

Contact

How do I reach you?

• Email: contact@shaykawaii.com
• Customer service: Monday to Friday, 10 AM to 6 PM EST